Grand Prairie Why are you paying trip charges and gas surcharges to get you computer fixed?
Roland Technology now offers remote computer support. the following list is a small example of what can be accomplished without ever leaving the comfort of your home.
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locate and remove viruses and install and configure anti-virus software
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stop pop-ups, remove adware/spyware and install/configure anti-spyware software
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Fix driver related pronblems with your peripherals
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install home and small office networks (including wireless networks) - ensuring security!
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fix email and software problems
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fix printer, scanner, digital camera and other peripheral problems
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help with MP3 players (iPod), PDAs and other mobile devices
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speed up your computer and increase performance; PC tune-ups
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perform standard maintenance, Windows updates/patches
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install, configure and train on new software and hardware
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assist in data back-up processes, transferring data from one PC to another
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set up secure wireless networks
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provide training, or take you shopping online
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fix error messages or frozen screens and much more!
Why is remote support better than other computer repair options?
Almost all computer support options have always been to wait on hold with a PC or software vendor, take your computer to a repair shop and wait for what seems like forever for your PC to be repaired (costly) or to wait days for a technician to visit your home. Remote computer support can allow us to interact directly with your computer. Therefore you don't have to try to understand complicated telephone instructions on how to fix your computer. In this way our technicians can identify and resolve problems faster, which costs you less. You, like many of our customers don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at the PC. Also, with Roland Technology, there's no waiting on hold or the need to call multiple vendors for support. Remote computer support is less expensive, easier to use and much more convenient than any other computer support or repair options.
Is it easy to use?
Yes! A remote technician can access your computer through the Internet, then they are able to see and to fix your computer directly. You can simply sit back and watch. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Just call in to Roland Technology, let go of the mouse and let us fix your PC!
Do you charge to diagnose my computer?
Yes. But the better you can describe your problems the less time it will take to diagnose your computer and begin fixing the issues. In some cases your problems may be difficult to diagnose or can't be located. At Roland Technology Group, we will do everything we can to identify and resolve your computer problems, or at the very least, provide helpful suggestions on resolving any issues. For computers that are over 4 years old, or running Windows 95 or older, we recommend that you consider purchasing a newer computer before spending a lot of money attempting to repair the old computer. At Roland Technology Group we can also assist you in the purchase of new equipment that will fit your lifestyle and business.
We Would like to take the time and thank our Grand Prairie computer support customers for trusting us since 1985.
Tim Conkle, President and
Roland Technology Support Team
